IPTVMain Support: Live Chat, WhatsApp and Email
Most support requests are resolved in one message when they arrive with the right detail. Here is how to reach us and what to include.
Live chat — fastest for anything urgent
Our live chat is staffed around the clock. Use it if your stream has stopped working, your subscription has not arrived, or you are mid-setup and stuck. You do not need an account to start a conversation.
WhatsApp — best if you need to send a screenshot
Activation problems are usually quickest to solve visually. Sending a photo of the error, or of the MAC address and Device Key screen in your player, saves several rounds of questions. The WhatsApp button sits in the corner of every page on this site.
Email — best for billing and anything with a paper trail
Email suits refund requests, invoice queries and anything you want recorded. Replies are slower than chat, typically within a few hours.
What to include
Four things turn a two-day conversation into a two-minute one:
- Your device — Firestick, Samsung TV, Android box, phone. The fix differs for each.
- Your player app — IBO Player Pro, IPTV Smarters, TiviMate, something else.
- One channel or all of them? This single answer tells us whether it is your line, your connection, or one bad feed.
- What changed — a player update, a new router, a house move, or nothing at all.
Before you message: the two-minute check
About half the reports we receive turn out to be one of three things, all of which you can confirm yourself faster than we can ask:
- Has the subscription expired? An expired line looks exactly like an outage — black screen or a login error, rarely a clear message. Check the expiry date on your player's account screen.
- Does anything else online work? If other apps are also struggling, restart the router and wait two minutes before blaming the IPTV service.
- Have you reloaded the playlist? Players cache channel lists. A reload in settings fixes a surprising share of "everything is gone" reports.
If none of those apply, message us — that is what we are here for, and knowing you have already checked speeds things up.
Response times, honestly
Live chat and WhatsApp are monitored around the clock, and most messages get a human reply quickly. Evenings and weekends are our busiest hours, especially during live sport, so a complex problem may take longer than a simple one. We would rather tell you that than quote a number we cannot always hit.